Hetzner billing

Servers with local disks keep all data on a local RAID mirror on the host system. Servers with ceph disks store their data on a remote filesystem.

Each block is stored on three different servers.

Hetzner Online Colocation Services

They are especially suited for higher availability needs: If the local host hardware fails, we will boot the server on a different machine. We recommend them for systems with high production loads and CPU intensive applications. Of course all the other Hetzner Cloud features you know and love are are also available for these dedicated vCPU instances. Using the rescale feature on the administration interface Cloud Console, you can up- and downgrade the CCX servers depending on how many resources you require.

While creating your server, you can inject cloud-init user data. This means you can make your server execute special commands while booting, like creating users or running a shell command. In order for cloud-init to work, you must use the system images we provide as they include a special cloud-init datasource. You can also add floating IPs for a small fee.

Floating IPs help you to create highly flexible setups. You can assign a floating IP to any server. The server can then use this IP. You can reassign it to a different server at any time, or you can choose to unassign the floating IP from servers all together. Floating IPs can be used globally. This means you can assign a floating IP to a server in one location and later reassign it to a server in a different location.

For optimal routing and latency, floating IPs should be used in the location they were created in. For floating IPs to work, you must configure them inside the operating system of the server you use. To learn how to permanently configure a floating ip read our tutorial. You can create snapshots when you need them and keep them forever or until you decide to delete them.

We at Hetzner Online will store the snapshots even if you delete the server that the snapshot was taken of. We invoice for snapshots on a per gigabyte per month basis.Great company.

I wish they provide some free ips like ovh. I would move all my 8 servers to them. Overall not deserve any rating! I have placed the order and submitted my passport as KYC. Then, I have tried to log in to my account and that time I am surprised my account is disabled. Okay fine, they can disable my account because I have accepted these terms and conditions.

But I have the right to know the reason for the suspension. I am surprised again, they disabled my account due to order a good quality server. Also, that support suggests me to send mail to support.

hetzner billing

Then I have sent a mail to support and it's now 72 hours nor reply from their side. This is a good company, but very poor in customer support, I gave one star because their customer support is not friendly, and sometimes very rude, not polite at all. I cannot describe this company I wasted a lot of time in my life because I didn't know this company. We've been using hetzner for over a year now and we have about servers at them currently and they are all running smooth and with minimal downtime.

The support is great and we only have problems with the supporters sometimes but almost gets solved everytime.

Some feature is missing?

Reliable solution for all kind of business! We have been using their Root Servers for many years and now we use their cloud servers as well! The quality is very good and the prices unbeatable! PS: Please focus on your cloud infrastructure and add more features like monitoring alerts! Your supporter, laughed me straight in the head and said he didn't have time for my problem.

He had to take care of his real job and not phone me because my ID has not been approved yet. Besides that he started saying he could show up at my address, and said Morten Nielsen DitCommunity and all the other things that was in my account, is this okay? Poor support, will never ever buy anything from here again! OVH has much better support and they don't even take their phone!

Ultimate Pricing, Great Performance, and awesome support. Really loved the Signup Verification Process which eliminates the spammers and helps the servers maintaining a good IP reputation. Been trying to register on their site for days, every time i submit by bloody drivers license for ID verification they disable my account and refuse to reply to emails, what even is this?

Zero Support! Thanks for the reply. I run a large gaming community rustops. I would appreciate it if you could take a look here because something clearly is playing up with your system. Best hosting service out there. Fast network, most competitive prices and fast support. Overview Reviews About. Write a review. Filter by:. Great company Great company. Trustpilot's Content Integrity Team reported this review for breaching of Trustpilot guidelines. We are currently assessing the review in accordance with our reporting processes.

Praesent nec erat convallis.Automatic billing for all dedicated root and cloud servers, as well as colocation products takes place on a set day each month. After the first order, you receive the invoice the day after you receive your product.

Payments are automatically debited from your bank account or credit card a few days after invoicing. It is not possible for you to carry out the transaction yourself.

If you are paying by bank transfer, you will need to make the payment within a week of receiving your invoice. If you are paying by PayPal, you will need to make the payment yourself, via the Robot Administration Interface, within a week of receiving the invoice. If the automated billing fails, you will be informed via email.

You then have the option of retrying the billing yourself, either with the same credit card or a different credit card. To do this, please log into Hetzner Accounts. This will take you to the main page for your master data. If you are already logged into Robot or Cloud, look for the accounts icon in the top right hand corner. It looks like a circle with a person in it.

hetzner billing

Click on it and then on "User Account". This will take you to the main page for Hetzner Accounts. Once you are on the main page on Hetzner Accounts, look for "Invoices" and then "Pay now". Then follow the instructions for re-doing the payment. Please note that you can only retry the payment method a maximum of 5 times. If you still have issues with the invoice after that, please contact our accounting department.

Our net prices are the same for all customers. By then, hopefully, a trade agreement including VAT will be finished. For now, the VAT rate of Updated 31 Janurary That is not possible, we don't provide any discounts. You will still need to pay the regular monthly fee and setup fee where applicableeven if you pay for a certain number of months in advance.

Please note that even if you pay in advance, you can still cancel the server within the normal cancellation period, meaning you would then get a partial refund of the money you paid in advance.Codesharing is not allowed except within your organization.

Cloud hosting is the voguish form of hosting which has become popular in the past few years. It provides a scalable environment to handle the varying traffic spikes along with the durability in order to confront the server failure. Hetzner is the data center operator based hosting company in Gunzenhausen, Germany. What distinguishes a cloud server of Hetzner from other companies is its server management interface. Make your client purchase the enlisted cloud server products on your website without even letting them know about its reference to Hetzner.

All the user details will be indirectly registered on Hetzner only. Make your clients able to reboot their servers within the WHMCS client area to get the server access again.

hetzner.com

If your client forgot the root password of your server, then he can reset it easily in a few minutes within the client area. Your client will have the ability to check the upload and download data of the server within the WHMCS client area. With this option, your client would have the ability to rebuild the whole cloud server with the specific operating system in the WHMCS client area. With this option, your client can change the type of the server.

Once your client upgrades to the next level configuration, the whole server will be upgraded. If your clients want to downgrade the server, then he can but the disk size will remain the same. Our first add-on is Backup which helps your clients to make a copy of their current server when you need it in the future.

With enabling backup, the client can re-build the server. The second add-on is the snapshot which can also be used by the client in the WHMCS client area to re-build the server. Note: If a person is willing to buy additional floating IPs for their server, then he can purchase it via client area. But, for now, it is under construction. Problematic module with zero support. Great software and support, the access modules to the hetzner api for the management of the cloud service is the most complete with difference.

Very good and efficient support. The module works perfectly and the visual aspect is very good. I like the UI of the module, made under bootstrap 4 but still functions well.

There were some CSS issues in the module with lagom theme. The guys fix them for free.

SUPPORT CENTER

It is the most updated module in the marketplace. Has many features comparing to other Hetzner modules.Take our personal support by phone, live chat or via the contact form. In our wiki you will find further articles about the products and services of Hetzner Online. Interested in our products?

If you have any questions concerning our products, our support team will be pleased to help you. On this website, you will find information on scheduled maintenance and current fault reports from our datacenters. Competent and tailored support via telephone and email. Find the direct number and business hours to each department.

If you are already a Hetzner Online customer, please have your customer number ready! You can find this in Hetzner Accounts or on an invoice. Server Finder from Server Auction from Dedicated EX-Line from Web Hosting from 1.

Storage Box from 3. Domain Registration from Homepage Support Center. Enter any search term to get results on this subject from our extensive knowledge base.

hetzner billing

Overview of support. E-Mail Interested in our products? General Enquiries. Status On this website, you will find information on scheduled maintenance and current fault reports from our datacenters. Wiki Get tips and tricks on Hetzner Online products from our extensive reference wiki. Support konsole H.If you want to change your payment method or debit order date, then follow these instructions.

Remember, only one payment method per account. The Statement Overview tool in konsoleH provides detailed billing information with access to current and past invoices. Update your bank account details used for debit order deductions via the Account Admin tab on your konsoleH control panel. Customers can choose one payment method for their xneelo account.

There are 2 payment options to choose from, cash annually in advance, or debit order. We will automatically calculate the most cost-effective rate possible for our customers. Payments via EFT or direct deposit are possible for annual payment. Please keep your contact details up to date email address and contact numbers as this information is used to stay in touch with you. Find out more about these payment options and details about our billing cycle.

Our billing administration system does not allow for a separation of payment methods. Customers can only have one payment method per account. Disk quota over-usage notifications are sent monthly. Disk usage can be monitored within konsoleH, allowing you to manage usage and avoid over-use charges.

Customers may be entitled to a refund under the following circumstances: Termination of service Service credits issued Goodwill gestures Adjustments to invoices In the instance….

It is possible that you have made the payment too late and it has not yet reflected on our bank statement. There are a number…. Email payment reminders are a courtesy that we extend to our clients for their benefit.

Some feature is missing?

It is not necessary to send proof of payment to xneelo. Confirm your payment via Account Admin in konsoleH. The VAT registration number is part of the Account Owner information that should be kept up to date, and can easily be edited in konsoleH.

If your hosting account has been deactivated due to non- or late-payment, you are able to have it reactivated immediately at any time of day. Access your invoice to do so. While xneelo does not charge a fee to transfer domains to us, our chosen registrar, Tucows, charges a domain renewal fee to transfer domains to…. Change your Payment Method or Interval If you want to change your payment method or debit order date, then follow these instructions.

View your Invoice The Statement Overview tool in konsoleH provides detailed billing information with access to current and past invoices. How to change your banking details Update your bank account details used for debit order deductions via the Account Admin tab on your konsoleH control panel.

What payment methods are accepted by xneelo? How does xneelo calculate the cost for disk space over-usage? Why have I not received payment reminders via SMS or email? Can I pay the set-up fee by direct deposit and the monthly hosting fee by debit order?Cloud Hosting is the flexible, scalable as well as high performing hosting solution which offers the business a set of features. With cloud hosting, scaling your server resources could not be easier. You must know that developing in the cloud enables the users to bring their applications to the market in a quick manner.

Hetzner is basically the Internet hosting company and consists of the data center operator based in Gunzenhausen, Germany. The cloud server of the Hetzner has stand out differently with its server management interface. You are free to make your client purchase the enlisted cloud server products on your WHMCS website without making your customers know about its reference to Hetzner. The user details will all get registered on Hetzner only. You allow your clients to manage their cloud servers through your WHMCS client area with our Hetzner cloud provisioning module.

What we have done is integrated the whole interface of our Hetzner module in a way that your clients will be easily managing their own cloud server. Reboot server: You can enable your clients to reboot their servers within the WHMCS client area to attain the server access again.

hetzner billing

Root password reset: From the WHMCS client area, your client can easily reset the root password of the server if he forgets in any case. Check upload and download data: Your client can totally examine the upload and download data of the server within the WHMCS client area. Rebuild: Under this option, your client can rebuild the whole cloud server by specifying the operating system in the WHMCS client area.

Graphical Representation: All the server usages can be easily checked by the clients with the help of graphical representation in the WHMCS client area.

When the client upgrades to the next level configuration, the whole server will get upgraded. If your client wants to downgrade the server, then he do that but the disk size will remain same. Backup Server: With our module, you can easily take the server backup which will eventually help in making a snapshot of the current server configuration and the data. With the backup, your client can re-build the server easily.

Snapshot: Your client can also use this snapshot option in the WHMCS client area which will take the snapshot of the current configuration as well as data of the server. Problematic module with zero support. Great software and support, the access modules to the hetzner api for the management of the cloud service is the most complete with difference.

Very good and efficient support. The module works perfectly and the visual aspect is very good. I like the UI of the module, made under bootstrap 4 but still functions well. There were some CSS issues in the module with lagom theme. The guys fix them for free. It is the most updated module in the marketplace. Has many features comparing to other Hetzner modules. The best place to start if you need help with a specific product is to contact the developer.

Backup, disaster recovery, AI-based ransomware protection, file sync and share, and blockchain-based file notarization and e-signature services. Description Reviews Compatibility Support Changelog. What will your clients be managing through this module?


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